Our COVID-19 Response

Without question, it has been an interesting and challenging few months with every business throughout the UK – and the world – being affected by the COVID-19 situation.

The coach industry has been hit extremely hard, however, with things now starting to return to some sort of normality and transport services like ours beginning to resume, we wanted to let our customers know about the measures we have put in place to keep you safe.

Even before COVID-19, your health and safety was our number one priority and this has not changed.

We have undertaken a COVID-19 risk assessment and are pleased to confirm that we comply with all government advice and regulations with regard to the ‘five steps to safer working together’.

You can read below about all of our implemented procedures we have in situ, along with some other standard government guidance.

We hope your mind is put at rest as a result of the precautionary methods we have taken. However, if you have any further questions or any concerns whatsoever, please do contact us and we would be pleased to help you.

We are very much looking forward to welcoming you on board soon and thank you in advance for your custom, support and cooperation.

Display of coronavirus symptoms

First and foremost, we would ask that if you are displaying any signs of a cold, cough or fever that you stay at home and do not travel with us. This is for your own safety and for the health and wellbeing of our other customers and our staff. Similarly, we are regularly checking the temperature of our staff members and if any of our employees display such symptoms, they will self-isolate as per government guidelines.

Hand washing and hygiene

Our drivers will be undertaking hand washing prior to each journey in line with the government recommendations. The current advice is for hands to be washed for at least 20 seconds and using soap and water or hand sanitiser when arriving at work, returning home, after eating or handling food and after sneezing and coughing.

We would ask that our customers follow the same guidance to help us protect you but also to help you protect our staff.

Hand sanitiser will be made available on all of our vehicles. Fogging machines will also be run on a daily basis after each journey to maintain optimum cleanliness.

Social distancing and seating on board

To maintain social distancing, please stand an appropriate distance from others when queuing. Currently this is listed as a one metre distance, however, if you can aim to leave a two metre distance then this would be the preferred option. Please also keep this safe distance from our drivers. On arrival at your destination and when alighting the coach, please remain in your seat until the vehicle has come to a complete standstill. This is for your own safety and also ensures no passengers are standing too close to our drivers or other travellers, thus minimising any potential virus transmission.

On board our coaches, seat blockers may be in place and some rows may be left intentionally empty. If we have taken steps to segregate seats or rows, then these will be clearly marked. We politely ask you to sit at the window seat as opposed to the aisle; to comply with social distancing regulations.

Face coverings

The government have now stipulated that face coverings are mandatory for passengers 11 years of age or over on all public transport. Therefore please provide your own face mask or scarf and wear it on board for the duration of your journey in order to conform to these requirements.

General advice

We would ask that you do not eat or drink whilst on board any of our vehicles. This will ensure our coaches remain in perfect condition and also reduces the possible spread of the virus. We would also request that you take any litter home with you to dispose of in the correct manner – please do not leave any litter on our vehicles.